Refund & Cancellation Policy
Introduction
At DailyTourz, we aim to make your booking journey as seamless and worry-free as possible. We understand that travel plans can change, and that’s why our refund and cancellation policy is designed to be clear, transparent, and customer-first. By booking with DailyTourz, you agree to the following terms and conditions regarding cancellations, rescheduling, and refunds.
Overview of the Policy
This policy covers:
- Conditions under which you may request a cancellation or refund.
- Timelines required to process requests.
- Exceptions where refunds are not applicable.
Our goal is to ensure you have full clarity before making a booking, so you can plan your Dubai experiences with confidence.
Refund & Cancellation Guidelines
Key Points
- Advance Notice: Cancellations must be requested at least 48 to 72 hours before the tour start time (Dubai local time).
- Refund Processing: Approved refunds are credited back to your original payment method or to your DailyTourz account balance for future bookings.
- Change Requests: Modifications to booking details (date, time, number of guests) may be possible before the deadline, subject to a service fee of AED 30 per transaction.
Step-by-Step Process
- Log into your DailyTourz account or use your booking confirmation link.
- Select the booking you wish to cancel or modify.
- Submit your request and receive confirmation via email.
- Refunds (if applicable) will be processed within 7–14 working days, depending on your payment method.
Additional Information
- Some tours, events, and attractions operate under strictly non-refundable policies, including seasonal offers, promotional tickets, and third-party operated services.
- For group bookings, special events, and high-demand experiences, separate cancellation rules may apply and will be clearly stated at the time of booking.
Exceptions & Limitations
- No-shows or late arrivals are not eligible for refunds or rescheduling.
- Once a ticket has been redeemed or partially used, it becomes non-refundable.
- Weather conditions: Outdoor tours (e.g., desert safaris, dhow cruises) may be subject to weather-related changes. Refunds will not apply if tours run as scheduled but the weather is unfavorable.
- Peak season restrictions: During busy holiday periods and weekends, stricter cancellation policies may apply.
Contact Us
If you have any questions or need assistance with cancellations or refunds, our dedicated support team is here to help:
- 📧 Email: support@dailytourz.com
- 📞 Phone: +971-XXX-XXXX
- 💬 Live Chat: Available on our website
We encourage you to reach out early to ensure the best possible resolution for your booking.
